Billets is a full-featured, completely customizable support center component. We use it here on dioscouri.com to support our 73,000+ members.

With the option to define custom fields, categories, labels and ticket statuses, Billets can be anything you want it to be.

Did we mention that you can create new tickets and respond to tickets via email, assign multiple managers to a category, and manage tickets via front end? And, that you can convert tickets to articles, thereby creating a knowledge base?

DEMO

 Billets v4.0.0 - компонент тикетов (935.51 kB 2010-08-26 07:47:59) 

Easily integrates with our Ambra Subscriptions component to display whether a user has an active subscription right from ticket view.